If I haven't received my bill what should I do?
A: Call the utility billing office (435) 716-9208, Monday - Friday 8:00 am - 5:00 pm.
What if I need to contact the utility billing office after hours?
A: Call the utility billing office (435) 716-9090.
On my bill I see a fee for sewer collection and sewer treatment. Am I being billed twice?
A: No, they are two separate services. Sewer collections transports the waste water from your service location to the sewer ponds west of the City. Sewer treatment cleans the waste water.
There are two lines for water charges on my bill. Is this correct?
A: Yes, the water rate has two pieces: a fixed rate portion and a portion based on the amount of water used. See rate schedule for water rates.
Why is my bill so high? Has there been a rate increase recently?
A: There was a rate increase on July 1, 2012. For the typical residential customer here is the breakdown.
|Old Rate||New Rate||Change|
|Sewer Collection Base||$8.87||$12.87||$4.00|
|Storm Water Fee||$4.50||$5.50||$1.00|
For commercial customers and non-typical residential customers the rates may be different. Please see the rate schedule or contact the utility billing office at (435) 716-9208 if you have questions.
If your bill has gone up by more than $7.00/month since July 1, the increase is caused by increased electricity and/or water usage. The summer of 2011 was cooler and wetter than normal, and the summer of 2012 was warmer and dryer than normal, so increased usage in 2012 should be expected.
How can I decrease the amount of my utility bill?
A: Here are some ideas on how you can lower the amount of your utility bill: Utility Cost Saving Ideas.
If I can't pay my bill by the due date, what can I do to avoid having my power shut off?
A: Call the utility billing office at (435) 716-9205. You may be eligible for a payment arrangement that will extend the due date of the bill.
How does my electricity usage compare to others in my neighborhood?
A: Click here and follow the directions to find out.