If I haven't received my bill what should I do?
A: Call the utility billing office (435) 716-9208, Monday - Friday 8:00 am - 5:00 pm.
What if I need to contact the utility billing office after hours?
A: Call the utility billing office (435) 716-9090.
On my bill I see a fee for sewer collection and sewer treatment. Am I being billed twice?
A: No, they are two separate services. Sewer collections transports the waste water from your service location to the sewer ponds west of the City. Sewer treatment cleans the waste water.
There are two lines for water charges on my bill. Is this correct?
A: Yes, the water rate has two pieces: a fixed rate portion and a portion based on the amount of water used. See rate schedule for water rates.
How can I decrease the amount of my utility bill?
A: Here are some ideas on how you can lower the amount of your utility bill: Utility Cost Saving Ideas.
If I can't pay my bill by the due date, what can I do to avoid having my power shut off?
A: Call the utility billing office at (435) 716-9205. You may be eligible for a payment arrangement that will extend the due date of the bill.
How does my electricity usage compare to others in my neighborhood?
A: Click here and follow the directions to find out.
Is a utilities deposit required? How much is it and how long until it is refunded?
A deposit is required of all residential and commercial customers when signing up for utilities. The purpose of the utilities deposit is to ensure that all utility bills, including the final bill are paid on time. The amount of the deposit for residential customers is usually $100, which is approximately the amount of one month’s utility bill. The deposit amount for commercial customers is also approximately one month’s bill. The deposit amount may be larger if the customer has had a bankruptcy. The deposit will be refunded to residential customers after 12 consecutive months of on time payments (36 months for commercial customers) or when the customer disconnects service, whichever happens first. The deposit can be waived if the residential customer can provide a letter from the previous electricity provider stating the customer has paid all bills on time over the last 12 months (36 months for commercial customers).