Security Guidelines

share


Utility Billing Security Guidelines

Currently there is a scam aimed at Logan City utilities customers where the scammer calls and says they are from the utilities company and that a payment is required immediately to avoid being shut off. Please follow these guidelines to protect your identity and your private information.

  • Logan City Utility Billing seldom contacts you by phone. Your utility bill is sent through the mail and notice of late payments on your utilities account comes as a postcard through the mail. If we shut off your electricity we will leave notice on your electric meter or doorknob.

  • If we call you, ask us your utilities account number, the date and amount of your last utilities payment, the date you signed up for utilities service, or the names of your utilities references. We can provide this information, but a scammer cannot.

  • Don’t ever give your private information over the phone unless you can verify their identity and you trust them. Private information includes your name, birthday, address, driver’s license number, social security number, credit card number, bank account number, online account username and password, etc.

  • Never send your private information by email. Email is not usually a secure source of communication. Consider using another method of communication, such as fax or the United States Postal Service.

  • Instead of paying over the phone, pay your bill online, by mail, or come to our office in person. Our address is 290 North 100 West in Logan. Our hours are 8:00am through 5:00pm Monday through Friday, except holidays.

  • Even if the phone number on your caller ID displays Logan City, it still could be a scammer. Contact Logan City from the phone number on your bill or from the Logan City website.  

  • If you have questions about your utilities account, call Logan City Utility Billing at (435) 716-9208. If you have questions about your Logan City garbage account, call (435) 716-9768.

If you think you have been scammed, call the Logan City Police Department right away. Their phone number is (435) 753-7555 or call 911 if it is an emergency.