Starting Services
Welcome to Logan! We are happy to have you with us. We hope you will enjoy Logan's city services and quality of life.
To obtain utility services from Logan City, local customers must come to the utility billing office located at 290 North 100 West and fill out a service request form. If you are unable to come to the office, then you may fill out the Sign Up Forms and fax them to us, or you may call our office at (435) 716-9208 if you have any questions.
You will need to bring the following to our office:
Drivers License or picture identification card.
Three references (relative must be one if available) with name, address and phone number.
Security Deposit (required). Deposit may be waived if you provide a 12-month credit reference from a previous utility provider. The reference must show no late payments or bounced checks over the most recently completed twelve month period. Good credit with Logan City may be accepted.
Residential security deposit is $100.00.
Commercial deposit varies.
Ending Services
Services can be ended and disconnected over the phone or in person. You must provide a forwarding address and phone number.
Once a request has been submitted to disconnect services, we will order a final meter reading. The cost of the final meter reading(s) is $6/meter. This reading will be obtained within three (3) business days of the service request. A final bill will be generated based upon this final read. The security deposit will cover any amount owing up to the amount of the security deposit. Any additional amount owing will be billed to you at your forwarding address. Credits or amount owed to you will have a check cut and mailed within 3-4 weeks after the disconnect date.
Bank Draft
Automatic Bank Draft saves you time. Your monthly bill is paid automatically, on the due date and is charged to your checking account. You will still receive your statement each month indicating your usage and the amount of your bill. Automatic Bank Draft saves you time and trouble, not to mention the cost of a stamp. No need to worry if you're traveling, ill, or just forget. With Automatic Bank Draft, your bill is paid on time, no matter what. It is easy to setup and the service is free. Now is the time to enroll. Just come to our office and bring a voided check.
Billing Information
You will receive a bill once a month at approximately the same time each month according to where you live. We offer many convenient ways to pay your bill. You may mail your payment in the self-addressed envelope included with your bill, make your payment at our office or put it in the drop box in the parking lot south of City Hall. Payments are due within 20 days of the billing date. Our physical address and mailing address is 290 N 100 W, Logan, UT 84321.
It is your responsibility to see that your bill is paid on time. If you do not pay your bill by the due date, you might receive a reminder from the Utility Billing office before your utilities are disconnected. There is a fee of at least $44 to disconnect & reconnect utilities. If you cannot pay your bill by the due date, your best option is to contact the Utility Billing office before the bill is due and a payment arrangement may be possible. This kind of arrangement would allow you to retain utilities service while making payments on your late bill.
Budget Payment Plan
No more seasonal surprises! The Utility Billing Budget Plan lets you:
- Pay the same amount every month throughout the year.
- Make payments based on an average of your previous year's electric usage.
- See your actual usage each month on your bill.
You must have had service with Logan City for at least one year with no late payments to qualify for this service. Now is the time to enroll. Come into our office to sign up or call (435) 716-9208.
Credit Card Payment
It is now possible to pay your bill with your credit card. Any Logan City services may be charged to your Visa, or Master Card up to $3,000 per transaction. You may come into our office or call (435) 716-9208 or pay online.
Disconnection
Service may be disconnected for the following reasons:
- Failure to pay or make arrangements on a past-due balance.
- Nonpayment of a required deposit.
- Failure to comply with the terms of a payment arrangement.
- Violation of the utility's service policies.
If service has been disconnected, it is illegal for customers to reconnect it. Offenders will be prosecuted and assessed a fee. Service that has been disconnected for nonpayment or violation of service policies will not be restored until the situation has been resolved. An additional deposit may be required to restore service.
Come in or call our office at (435) 716-9208 to discuss reconnection of service.
HEAT Assistance
Logan City's low-income customers may have access to financial assistance.
- HEAT program is administered by Bear River Association of Governments (BRAG). The HEAT program is available from November to March each year. Come into our office or call BRAG directly for more information on this program. Call early because funds may be limited.
- BRAG may have other funds available to those who qualify.
- BRAG's address is 170 North Main, Logan, Utah 84321
- BRAG's phone number is (435) 752-7242.
Please let us know if you have qualified for assistance by calling us at (435) 716-9205.
Medical Needs
If you or a member of your family has a serious health condition, you may ask your current health care professional to provide a letter on the physician's letterhead stating the medical condition and whether electricity is mandatory. The health care professional must FAX this letter directly to us at (435) 716-9201. It will also be necessary for you to provide battery backup information to us. A medical certificate will allow us to be aware of your circumstances in the event of a power outage. We will make every attempt to notify you if your power is to be disconnected.
Payment Arrangements
If you receive a bill and are unable to pay all of it on time, please call us at (435) 716-9205. If you qualify, you may be able to make payment arrangements with us.
Rate Information
Utility Service rates are based on the cost of providing services.
Electricity is charged on consumption. A kilowatt hour is one thousand watts used for one hour. For example, you use one kilowatt hour when you turn on one 100-watt light bulb for ten hours.
Water and Sewer are charged both a flat rate to provide service to the property and a consumption rate for the amount you use.
Garbage is charged a flat rate. Additional charges may apply if you require special pick up or handling.
For more rate information, please call (435) 716-9208 or send your request via e-mail:
You may click this link to Logan Light & Power.
Our friendly customer service clerks are happy to assist you.
Returned Payments
If your payment is returned to us as unpaid, we may assess a returned payment charge. The payment may be charged back onto your utility account and services may be disconnected. Please call us at (435) 716-9205 as soon as possible.
